1. Processing Time
Orders are typically processed and dispatched within 1-3 business days of payment confirmation.
2. Shipping Destinations
We ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your destination and order weight.
3. International Customs & Duties
International orders may be subject to customs duties, import taxes, or fees levied by the destination country. These charges are the responsibility of the customer and are not included in our shipping costs or collected by us at checkout.
4. Discreet Packaging
All orders are shipped in discreet, secure packaging to protect your privacy and ensure products arrive safely.
5. Tracking
You will receive a tracking number by email once your order ships. You can also check order status on our Track Order page.
6. Delivery Delays
While we work with reliable carriers, delivery times are estimates and not guaranteed; delays due to customs, weather, or carrier issues are outside our control.
7. Lost or Missing Packages
If tracking shows your package as delivered but you have not received it, contact us within 7 days at ziadsamieraziz@gmail.com and we will investigate with the carrier.