Question 1

What does "unboxed" mean?

Accepted Answer

Unboxed fragrances are 100% authentic, brand-new, and never used — they simply arrive without the original retail packaging. Because there's no box to source or ship, we pass the savings directly on to you.

Question 2

Are customs fees included in my order?

Accepted Answer

No. Customs duties and import fees are set by your country and are the buyer's responsibility. To help keep these as low as possible, we declare a modest value on the courier invoice.

Question 3

Is everything guaranteed authentic?

Accepted Answer

Yes — 100%. Every fragrance we sell is sourced directly from authorized distributors and verified before it ships.

Question 4

How is my order shipped?

Accepted Answer

UAE orders ship free via Highway Express Courier. Saudi Arabia ships free via Aramex. Kuwait ships via Aramex. Qatar, Bahrain, and Oman can choose Aramex or FedEx. Everywhere else ships via FedEx International Priority.

Question 5

How long does delivery take?

Accepted Answer

UAE and GCC orders typically arrive in 1-4 business days. International FedEx orders typically arrive in 3-6 business days, depending on customs processing in your country.

Question 6

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, Amex, and Mada cards, PayPal (USD orders only), and buy-now-pay-later through Tabby or Tamara (GCC only).

Question 7

Why was my Tabby payment declined?

Accepted Answer

Tabby approvals are based on Tabby's own eligibility checks — this isn't something we control on our end. If Tabby declines, any other payment method above will work immediately.

Question 8

Can I request a fragrance you don't currently have in stock?

Accepted Answer

Yes — reach out via WhatsApp or the contact form with the fragrance you're after and we'll do our best to source it for you.

Question 9

Can I send an order as a gift?

Accepted Answer

Yes. Add a separate gift shipping address at checkout and we'll ship directly to your recipient.

Question 10

What's your returns policy?

Accepted Answer

See our full Returns & Exchanges policy for eligibility and timeframes. Unboxed and collectible items are final sale.

Question 11

What are "Collectible" perfumes?

Accepted Answer

Rare, limited-edition, or discontinued releases we've been able to source in limited quantity — once they're gone, they're gone.

Question 12

What's the difference between niche and designer fragrances?

Accepted Answer

Designer houses produce fragrances at scale for wide distribution. Niche houses produce smaller-batch, more experimental compositions using rarer ingredients — which is why niche bottles typically cost more.

Question 13

Do you offer wholesale pricing?

Accepted Answer

Yes — see our Wholesale page or reach out on our dedicated wholesale WhatsApp line to get set up.

Question 14

Is there a discount code for first-time customers?

Accepted Answer

Yes — use code NG10 at checkout for 10% off your first order.

Question 15

Do you ship everywhere?

Accepted Answer

We ship worldwide with a small number of country exclusions. Message us on WhatsApp before ordering if you're unsure.

Question 16

I have a voucher — how do I claim it?

Accepted Answer

Message us your voucher code on WhatsApp and we'll apply it to your order.

Frequently asked questions